Complaints and Appeals
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Flowcert Complaints & Appeals Handling Process
Flowcert Quality Solutions Pvt. Ltd. is committed to handling complaints and appeals in an impartial, transparent, and non-discriminatory manner in accordance with ISO/IEC 17020:2012.
Complaints or appeals relating to inspection activities, personnel, reports, decisions, or any other services provided by Flowcert may be submitted by clients or other interested parties.
Each complaint or appeal received is treated confidentially and is reviewed objectively. Decisions relating to complaints and appeals are made or reviewed and approved by personnel who have not been involved in the original inspection activities concerned.
Flowcert acknowledges complaints and appeals, wherever possible, within five working days and normally aims to complete the investigation and communicate the outcome within thirty working days.
The submission, investigation, and resolution of complaints and appeals shall not result in any discriminatory actions against the complainant or appellant.
The Complaint and Appeal handling process is implemented in accordance with the Procedure for Handling Complaints & Appeals (FQS/QSP/CRM/02)
Complaint Form
Appeal Form
Flowcert Complaint and appeal handling process
